IWV Support

Customer Support

Our friendly and knowledgeable Customer Support Team is available to answer questions about our veterinary radiology dental imaging systems.


USA (800) 929-4413

International (303) 996-8489

Imaging Support Tech email - [email protected]


If you want to register an IWV Digital X-Ray vet x-ray machine, visit our Product Registration page.



If you’ve experienced problems with your ProImage software please note that Microsoft made an update on April 8, 2014 to Microsoft XP that caused incompatibility issues with a large number of existing software, including ProImage.  For a reliable long-term solution, we invite our ProImage customers to upgrade to ViewAll™ 3.2 Software at a discounted price.  ViewAll™ 3.2 dramatically improves image quality, DICOM functionality, is more robust, easier to navigate and easier to use. ViewAll™ 3.2 works on Windows 7, 8 and newer.

Please be aware that if you are running ProImage on Windows XP, Microsoft has announced that it has ended support for Windows XP. ProImage software is incompatible with Windows 8 or newer. We highly recommend upgrading to ViewAll™ 3.2 software.

Contact IWV Digital X-Ray to upgrade now to ViewAll™ 3.2.

Product Registration


Please Note: Before you register, you will need both your machine's assembly number and the serial number of the device. The assembly number may also be called a part number or a catalog number. You can find this information on either your warranty card or on the machine itself on the serial plate.

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If you are ready to order, please call (800) 929-4413

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If you need immediate assistance, please call (800) 929-4413

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