Help from the people who built your system.
Our customer support team answers questions about every IWV veterinary radiology and dental imaging system.
Support topics
Register a product
Required within 30 days of receipt for warranty coverage.
Manuals and guides
EVA Vet, ViewAll and Image-Vet manuals as PDFs.
Drivers and software
Current EVA Vet drivers from tech support.
Training and education
Complimentary tutorials and troubleshooting.
Training videos
Nine videos on ViewAll and EVA Vet technique.
Warranty
What is covered and how to get service.
Using ViewAll, or still on ProImage?
Most questions about ViewAll are answered in the user manual, the quick start guide and the six ViewAll training videos. If you are running ProImage, the attention notice below applies to you.
Attention ProImage users
On April 8, 2014 Microsoft released an update to Windows XP that caused incompatibility with a large number of existing programs, including ProImage. Microsoft has also ended support for Windows XP, and ProImage is incompatible with Windows 8 or newer. For a reliable long-term solution, IWV invites ProImage customers to upgrade to ViewAll at a discounted price. ViewAll dramatically improves image quality and DICOM functionality, and it is more robust and easier to use.
Support questions
Where can I download the ViewAll user manual?
The ViewAll user manual, the ViewAll and EVA Vet quick start guide and the DICOM conformance statement are listed below and on the manuals page.
My ProImage software stopped working. What now?
A Microsoft update to Windows XP on April 8, 2014 caused incompatibility with a large number of programs, including ProImage. ProImage is also incompatible with Windows 8 or newer. IWV offers ProImage customers a discounted upgrade to ViewAll, with a database migration guide to bring existing images across.
What do I need ready before I call support?
Your Customer ID or order number, and for equipment questions the assembly number and serial number from the serial plate or warranty card.
Is technical support free?
Every new EVA Vet Select II includes free lifetime remote diagnostic services and online tech support. System X includes free in-house support for the entire warranty period. Ask support about coverage for older equipment.